Support & Help

P6 Version Compatibility

• P6 Comparison Report requires .xer version 8.0.0 or later
• Use the version switcher tool for older file versions
• Version conversion may not work for all files and results are not guaranteed

File Requirements

• Files must open successfully in your scheduling software
• Files cannot be corrupted or damaged
• Multi-project files are not fully supported
• Export fresh files from your software if errors persist

Project Requirements

• Both files must be from the same project
• Files must have different data dates or status dates
• Upload files in chronological order (previous file first, current file second)

Status or Data Date Order Issues

• If you see an error that the current file status or data date is after the previous file, check your file dates
• Open files in P6 Primavera or MS Project to verify data or status dates
• Upload files in correct chronological order (older file first, newer file second) and try again
• Files with the same date can be processed, but several report sections will be empty

For persistent processing errors, contact support and attach your project files.

Login Problems

• Use "Forgot Password" if you cannot remember your credentials
• Check email (including spam folder) for verification messages
• Clear browser cache and cookies before retrying

Payment Issues

• Verify all card details are entered correctly
• Confirm your card has not expired
• Contact your bank if payments are being declined
• Try an alternative payment method if available

Subscription Activation

• Subscriptions activate immediately after successful payment
• Refresh the page if tools still require subscription
• Check email for subscription confirmation

Contact our support team directly for any account-related issues.